Frequently Asked Questions
Answers to the most common questions about how Balentry works, what it does, and what it does not promise. If you can't find what you need here, use the contact page.
What exactly does Balentry do?
Balentry is a decision-support platform that continuously analyses market data and presents structured insights based on parameters you configure, including your calibrated risk tolerance. It is designed to help you organise information and monitor conditions — it does not place trades or manage funds on your behalf.
Is Balentry a broker or does it hold my money?
No. Balentry does not hold client funds, act as a broker, or custody any assets. It is an analytical interface intended to sit alongside the accounts and platforms you already use. Always check the specific scope of service described in your account agreement.
Can Balentry guarantee profits or specific outcomes?
No. Nothing on this site or within the platform constitutes a guarantee of performance. All figures, panels, and projections shown are illustrative of how the interface functions and should not be read as a promise of future results. Capital is always at risk.
How is my risk tolerance calibrated?
During setup you work through a series of questions and threshold settings that define how conservatively or aggressively information is surfaced to you. These settings can typically be revisited and adjusted at any time once you are using the platform.
Do I need prior trading or technical experience?
Balentry is built to present information in a structured way, but it assumes a baseline understanding of financial markets and the risks involved. It is not a substitute for independent research, financial education, or professional advice.
What kind of data does the platform analyse?
The platform is designed to process publicly available market data on a continuous basis. Specific data sources, coverage, and update frequency depend on your plan and configuration — refer to your account documentation for exact details.
Is my account and data secure?
We apply general security practices appropriate to handling account and configuration data. For specifics on data handling, retention, and your rights, see our Privacy Policy. If you require details beyond what is published, please contact us directly.
Can I cancel or change my plan later?
Plan terms, billing cycles, and cancellation options are set out in your account agreement at sign-up. Please refer to those terms or reach out through the contact page if you need clarification on your specific arrangement.
Does Balentry work for every market or asset class?
Coverage depends on configuration and the specific instruments supported within your plan. Balentry is a general-purpose analytical tool rather than one tailored exclusively to a single asset class — check current supported markets before relying on it for a particular instrument.
Will Balentry tell me when to buy or sell?
The platform surfaces structured information and risk framing to support your own decision-making. Any action you take based on that information remains your decision and your responsibility. Balentry does not issue personalised investment advice.
Who should I contact if I have an issue?
For account, billing, or platform questions not answered here, please use the contact page. We aim to route enquiries to the right place as quickly as reasonably possible.